FAQS

1. Where is my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking number. Please allow up to 48 business hours for the tracking information to update after dispatch.

If the tracking shows “not found” or no movement, this simply means the courier has not scanned the parcel yet.

If you need assistance with tracking your order, please contact us at contact.shopmyooz@gmail.com.

2. How long does shipping take?

Orders are processed quickly so you can receive your fashion pieces as soon as possible.
Processing time is typically 1 to 3 business days. Shipping times vary depending on your location and can range between 7 to 15 business days.

You will always receive tracking information once your order ships.

3. I saw a product but it is now out of stock. Will it be restocked?

We understand how disappointing it can be when an item you love sells out. Many of our collections are limited because we want our customers to enjoy exclusive fashion pieces.

Some items may return, but most are not restocked. We recommend checking back regularly for new arrivals and trend updates.

4. Do you offer exchanges?

At this time, we do not offer exchanges. As a small business, all sales are final. Please review sizing and product details carefully before placing your order.

If you need help choosing your size, feel free to email contact.shopmyooz@gmail.com before purchasing.

5. Do you offer refunds?

We do not offer refunds. However, eligible items may be returned for store credit only.

Please note the following items cannot be returned due to hygiene and safety reasons
Bodysuits
Swimwear
Lingerie
Accessories

For return instructions, please email contact.shopmyooz@gmail.com.

6. Do you provide return labels?

Customers are responsible for return shipping costs. We recommend using a tracked shipping method for your return to ensure safe delivery.

7. Can I cancel my order?

Orders are processed immediately to ensure fast delivery. Because of this, we are unable to cancel orders once they have been placed. Please double check your order before completing checkout.

8. Why was my order cancelled?

In rare cases, an item may sell out before your order is processed. If this happens, we will contact you within 48 hours and issue a refund for the unavailable item while shipping the rest of your order.

Orders may also be cancelled if billing or shipping information cannot be verified. If this occurs, you may place a new order using an alternative payment method.

9. What happens if I forget to use a discount code?

Discount codes cannot be applied after an order has been placed. You may use the code on your next order if it is still valid.

10. Why is my discount code not working?

Please check the following
Ensure the code is entered correctly and is case sensitive
Confirm the code has not expired
Some discount codes apply only to selected items
Unique codes can only be used once and cannot be combined with other offers

If you still need assistance, contact contact.shopmyooz@gmail.com.

11. How can I contact Shop MyOOZ?

Our customer support team is always happy to help.
Email us anytime at contact.shopmyooz@gmail.com and we will respond as quickly as possible.